Terms of service.

1. Who this agreement is between

This agreement is between Orabeam LLC, a Delaware limited liability company (“Orabeam”, “we”), and the business that licenses the software (“you”). By paying for a license or using the service you accept it.

2. What you are buying

Two separate things, deliberately:

• A license to the software, bought once. This is the website, the customer database, quotes and invoices, and — depending on tier — booking, messaging and your trade’s own module. You buy it outright.
• A subscription to the intelligence and the upkeep, billed monthly. Running & Care at $79 covers hosting, updates, support and the compliance work that keeps the site legal as rules change. The AI front desk plans start at $297 and include Running & Care — you are never charged for both.

3. The license grant

We grant you a perpetual, worldwide, non-exclusive, non-transferable license to use your instance of the software for your own business. Perpetual means it does not expire and we cannot revoke it for non-payment of the monthly.

You may not resell the software, license it to others, or operate it as a service for third parties without a separate written agreement. You may not remove or obscure attribution we place in the codebase. You get your data and your site; you do not get the right to become a competitor with our source.

4. What keeps working if you stop paying

This is the term the rest of the product is built around, so it is stated plainly:

If you stop paying the monthly, your website stays up, your booking keeps taking bookings, and your customer database keeps serving. We will not dark-page your site, put it behind a paywall, degrade it into a placeholder, or hold your customer records hostage.

What stops is what you stopped paying for: software updates, support, and the AI agents. The front desk stops answering and calls ring through to you as they did before Orabeam existed.

You can export everything — contacts, jobs, quotes, invoices, bookings, messages and call transcripts — at any time, on any tier, in a portable format, and you may self-host your site if you would rather.

5. The guarantee

For thirty days from the day your system goes live, we guarantee three things, each of which is a number you can check rather than a feeling:

• 95% of your inbound calls answered. Counted, not estimated.
• 60 seconds from a caller saying yes to the booking being in your hands.
• Your own domain. Live on it, not on a subdomain of ours unless you asked for one.

Miss any one of them and we refund the license fee in full.

We do not guarantee that your sales will grow. Nobody honestly can, and any vendor who does is either guessing or lying. We guarantee that the phone gets answered and the job reaches you. What you do with it is your trade, not ours.

6. What we need from you

We build your system from information you give us. If the price book is wrong the agent will quote the wrong price; if the hours are wrong it will book at the wrong time. You are responsible for the accuracy of what you give us, and for reviewing the system before it goes live.

The 48-hour delivery window starts when your intake is complete, not when you pay.

7. Using the agents lawfully

The AI agents place calls, send messages and speak to the public in your name. That makes some of the law your responsibility, and we build the guardrails but you own the outcome.

• Recording. Every call the agent answers is recorded and opens by saying so. This notice cannot be disabled, and you agree not to attempt to disable, bypass or shorten it. Several states make recording without all-party consent a felony.
• Messaging. You may only message people who have consented. STOP and HELP are honoured automatically, quiet hours are enforced, and you may not use the system for cold outbound calling or texting.
• Claims. You may not configure the agent to make medical, legal or financial claims, to guarantee an outcome, or to state a price outside the bounds you set in your own price book.
• Reviews. You may not use the system to fabricate, solicit under false pretenses, or filter reviews. We will not display a rating that is not real.

We may suspend the agents — not your site, not your data — if we have a reasonable belief they are being used in breach of this section, and we will tell you why.

8. Who owns what

You own your data. Your customers, your jobs, your recordings, your price book, your content. We hold it as your processor and we make no claim on it.

We own the software. The platform, the models we configure, the templates, the design systems and everything we build for the product generally. Your license to use it is in section 3.

9. Learning rights

You grant us a perpetual, irrevocable, royalty-free right to use aggregated and anonymized information derived from your use of Orabeam — patterns, rates, distributions, the shapes of conversations that work and conversations that fail — to operate, evaluate and improve the service and to develop new features.

Aggregated means combined across many businesses so that no single business is identifiable. Anonymized means personal identifiers are removed and are not re-attached.

This right does not extend to your customers’ identifiable data, your customer list, your price book, your call recordings or your content, none of which we use to build anything for anybody else. It survives termination as to information already aggregated. This clause matches section 8 of the Privacy Policy word for word, on purpose.

10. Fees, and changes to them

License fees are one-time and non-refundable except under the guarantee in section 5. Monthly fees are billed in advance and metered overage in arrears at the rates published on the pricing page. All amounts are in US dollars and exclusive of tax.

We may change monthly prices with 60 days’ notice, and the change takes effect at your next renewal. If you do not accept it, cancel — and section 4 still applies, so cancelling does not cost you your site.

If you upgrade from Launch to Growth within twelve months, the difference is credited in full.

11. What we do not promise

Except for the guarantee in section 5 and the commitment in section 4, the service is provided as is. We do not warrant that it will be uninterrupted or error-free.

The agents are automated systems and they get things wrong. They mishear, they misclassify, and occasionally they book something they should have escalated. We design them to fail toward silence rather than toward invention — refusing a price it cannot find rather than estimating one — but you should review what they do rather than assume it. They are not a substitute for professional judgement in your trade.

12. Liability

Neither of us is liable to the other for indirect, incidental or consequential damages, or for lost profits. Our total liability under this agreement is capped at the amounts you paid us in the twelve months before the claim.

Nothing here limits liability for fraud, wilful misconduct, or anything the law does not permit us to limit.

13. Indemnity

You will defend and indemnify us against claims arising from your content, your configuration of the agents, or your use of the service in breach of section 7. We will defend and indemnify you against claims that the software as we supplied it infringes a third party’s intellectual property.

14. Term and termination

The monthly subscription runs month to month and either of us may end it with 30 days’ notice. We may terminate immediately for material breach of section 7 that you do not cure within 14 days of us telling you about it.

Termination of the subscription does not terminate your license. Sections 3, 4, 8, 9, 12 and 13 survive.

15. Changes to these terms

We will give current customers 30 days’ notice by email before a material change takes effect. Continuing to use the service after that is acceptance. We will not change section 4 or section 9 to your disadvantage for a license already sold.

16. Governing law

This agreement is governed by the laws of Delaware, without regard to its conflict-of-laws rules, and both of us submit to the exclusive jurisdiction of the state and federal courts located in Delaware.

17. Contact

Notices under sections 10, 14 and 15 go through the assistant on orabeam.com, which reaches a person and records the date a notice was given. Notices we send you go to the email address on your account.

18. This is a draft

These terms were written to describe accurately what the product does and what we intend to be bound by. They have not been reviewed by an attorney and are not legal advice. Read the Privacy Policy →